Now piloting with JLR dealerships

Connect every desk, and uncover hidden gross profits. Synapse analyzes and organizes operations, initiates follow-through, and executes in real time.

Declined work. Open recalls. Denied warranty claims. Parts stuck on backorder. All of it is sitting in the data your DMS exports every night, and none of it gets chased. Synapse decodes every VIN at write-up, flags what is open, and does the follow-up itself.

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Built by people who have spent years inside franchise luxury fixed ops and product quality.
The Dealer Synapse console showing a decoded VIN with its warranty, recall and trade-in status
Synapse AI

This VIN has 4 open recalls, all factory-paid, no charge to the customer. It also has a declined brake job of $2,200 still open from the last visit. Worth raising again at write-up.

Marked recovered — $2,200
9
roles share one console
12
features below, every one already shipped
4
manager dashboards, real numbers only
60s
background sweep, so nothing waits on someone remembering
What it does

Twelve places a service department leaks money. Synapse watches all of them.

Every one of these runs on data your DMS already exports. Synapse is the part that makes sure somebody acts on it.

Instant VIN, recall and warranty lookup

Decode any VIN, pull open NHTSA recalls with a source link, and see warranty status the moment it is typed or scanned. No tab-hopping between OEM portals while a customer waits.

Declined services follow-up

Your DMS already records every declined job. Nobody works the list. Synapse reminds the assigned advisor to call back before it goes cold.

Recall Revenue Finder

Sweeps your whole customer database for open recall candidates. Factory-paid work, sitting in data you already own.

Warranty Claims Shield

Log every claim the OEM portal rejects, once. The next time that operation code comes up on any VIN, Synapse warns the advisor before the same mistake repeats.

Parts inquiry analytics

Every parts question gets logged automatically. A category asked about constantly but never stocked is lost sales sitting in your own data, and this is where you see it.

Parts order tracking

Mark a backordered part as ordered. Synapse watches your own inventory imports and tells the advisor, the customer and whoever ordered it the moment it actually lands.

Morning Briefing

Service, parts and GM roles each start the day with a digest built for them: comebacks, backorders and new leads, not one generic summary sent to everybody.

Manager daily and month-end briefings

Yesterday against a rolling 30-day average and a month-to-date pace, with year-over-year once a store has the history for it. Nothing on these pages is estimated.

Shop Status board

Where every vehicle in the shop actually is: service lane, lift, wash, waiting on a part. Anything sitting past its own threshold flags itself.

Check-in and check-out photos

Photograph a vehicle at drop-off and at pickup, and new damage gets flagged automatically. The record that settles a dispute, taken in seconds instead of on a clipboard.

Service-to-sales equity leads

When a customer declines a big repair on a high-mileage, out-of-warranty vehicle, sales hears about it the same day. A trade-up conversation fixed ops never used to pass along.

Recovered Revenue reporting

Every dollar the recovery features find is attributed to the feature that found it, over any date range. What the software did, not what it might be worth.

Trade-in appraisal helper Answers that learn from corrections Upload your own service manuals Identify a part from a photo Appointment prep board Potential comeback alerts Multi-panel desktop workspace Automatic DMS data import Customer relationship notes Seamless cross-device sync Installable on any device Voice dictation, hands-free
How it works Follow one VIN through the whole system
The desktop workspace

Shop Status, the appointment board and team messaging, open at once

No separate whiteboard, no separate scheduler, no separate group chat. Where every vehicle is on the floor, today's board, and the conversation with the rest of the team, stacked exactly where you left them every time the app opens.

The Dealer Synapse desktop workspace, showing Shop Status stacked under the appointment board with team messages open beside them

A real screenshot of the running app, not a rendering.

Shop foreman and dispatch

Every vehicle in the shop, one board, worked from anywhere

Service lane, awaiting service, on lift, in wash, road test, completed, waiting on parts — grouped and color-flagged with AI auto reminders to RO owner the moment something is overdue. The dispatcher or shop foreman can see the whole workshop and assign technicians without walking the floor, from a desktop at the service drive or a phone on the shop floor.

The Dealer Synapse Dispatch board, showing every vehicle in the shop grouped by status with promised times, due times and technician assignments

A real screenshot of the running app, not a rendering.

Built for the whole department

One console, every seat in fixed ops

Service advisors

VIN decode, recall status and warranty coverage at write-up, plus a live prompt when this customer declined this exact service last visit.

Technicians

Torque specs, fluid capacities and repair procedures from the right service manual in seconds, plus a heads-up when a vehicle looks like a possible comeback.

Parts clerks

Fitment and part lookups tied to the exact VIN, with real on-hand and backorder numbers instead of a guess.

Parts managers

A live view of what is backordered, what is not moving, and which parts questions never turn into a sale.

Warranty clerks

Log an OEM-portal rejection once, and Synapse warns advisors before the same claim gets denied a second time.

Service managers

Comebacks, open compliance items and today's appointment board, prepped before the first customer walks in.

General managers

One Recovered Revenue report that attributes real dollars to every recovery feature, department-wide, over whatever range you pick.

Service lane ambassador

Scan the VIN, check a vehicle in or out. A deliberately narrow single-purpose screen for greeting fast-moving lane traffic, not the full console.

Sales managers

A live pipeline of equity leads off the service drive, plus a daily briefing dashboard of their own.

Why it pays for itself

One report a GM can hold up at renewal

Recovered Revenue attributes real dollars to the feature that found them: Claims Shield saves, Recall Finder matches, Declined Services follow-through, over any date range you pick. Not an estimate of what the software might be worth. What it actually found.

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Claims Shield
$1,200
Recall Finder
$3,400
Declined Services
$2,150
Illustrative example. Your dealership's own numbers will differ.
Now piloting

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